This page gives a comprehensive overview of CalligraPhilly's policies and conditions, including pricing policies, payment and cancellation policies, and our policy on Inclusivity and Equality (please scroll to the bottom of the page to view).
The personal information that you provide on our website will only be used to communicate with you and to fulfill your order. We will never share or sell your information to any third party.
Pricing on our website represents the full retail price in USD and does not include postage, shipping or applicable taxes or rush fees. All prices listed on our website are subject to change without notice and custom orders are applicable to custom pricing.
Payment and Cancellation Policies
CalligraPhilly accepts payment in the form of credit cards (processed securely through the Wave platform), personal checks and cash.
50% of the total project cost is due in order for the project to commence and the remaining 50% of the cost is due prior to the finished project being shipped or picked up. Projects will not begin without a deposit or be released to the client without the full amount paid.
CalligraPhilly is not responsible for delays resulting from client nonpayment or negligence in supplying the necessary materials. In situations where timing is of the essence, delays caused by nonpayment or non-submission of materials will result in a fee of 5% per day.
In the situation where a job was released to the client without final payment, payment is due as soon as possible.
Nonpayment will incur late fees, which will increase incrementally (10% for each week the invoice goes unpaid.)
The client is responsible for supplying or covering the cost of the following items unless otherwise noted:
Place Cards/Escort Cards
Special Order or Custom Mixed Ink
Custom Color or Size Paper
Custom Wax Seal Stamps or Colors
Custom Ribbons or Other Decorative Items
Any Incurred Shipping or Postage Charges
We accept cancellations only if the project has not yet been started.
In the event that a project has been started (including materials purchased, sketches created, etc) and the client wishes to cancel the project, the client is responsible for reimbursement for all materials purchased and will forfeit the 50% deposit.
Turnaround Times and Rush Orders
Please inquire for the turnaround times of custom artworks, engravings and design services.
Turnaround times begin when we are in receipt of all materials, including the final list of names/addresses.
Heavily textured (100% cotton or handmade) or dark/lined envelopes will add an additional 3-4 days to the turnaround time.
Rush pricing is in effect when the client gives less than the required amount of production time, and can range from 10%-80% of the total project cost. Each application of rush pricing is customized to the project; please contact for more details.
Shipping and postage POLICY
Unless otherwise stated or requested, CalligraPhilly ships items using the United States Postal Service (USPS).
The client is responsible for covering all costs related to shipping and postage, including but not limited to stamps purchased on behalf of the client for invitations, cost of hand-cancelling, cost of requested or specialty packaging materials or cost of extra tracking, insurance or signature confirmation.
Clients that have contracted CalligraPhilly for mailing services are responsible for paying the $50 base fee, which includes up to two (2) separate trips to USPS. Any subsequent trips due to last-minute additions are subject to a $10 fee per trip.
Please know that we CANNOT guarantee delivery dates on behalf of USPS/FedEx/UPS, nor can we be held responsible for delays by these carriers. Additionally, we will not provide refunds because of delays by USPS/FedEx/UPS.
In order to account for errors, ink splatters, imperfections in the paper and last-minute additions, the client is required to provide CalligraPhilly with 20% additional materials (envelopes, place cards, etc).
Handmade or heavily textured papers require 25% additional materials.
If the client fails to provide additional materials, they will be responsible for covering the cost of the purchase of similar materials plus an additional sourcing fee.
In addition, we reserve the right to place additional fees on materials that are difficult and/or exceptionally time consuming to calligraph. These materials include but are not limited to handmade/very fibrous/textured papers, lined/opaque envelopes, acrylic, glass, shells, vellum, marble, stones or rocks, wood, and
other non-paper substances.
Envelopes to be calligraphed that arrive already stuffed and sealed will either incur significant surcharges or will not be accepted.
Guest and address list policies
Clients are required to submit guest lists electronically in an editable format (Google Doc, Word, or Excel).
CalligraPhilly cannot accept hand-written lists or photocopies of lists; if the client fails to properly format their information after being requested to do so, they will be charged a $25 formatting fee.
Guest lists with addresses for envelopes are required to be typed out exactly as they should be calligraphed, including titles (Mr./Mrs./Ms./Mx./Dr.) and without abbreviations.
CalligraPhilly is not responsible for spell- or fact-checking the provided information and the client will be charged the full amount for envelopes that need to be re-done due to client errors.
Changes to the guest list will be accommodated with additional fees- if the changes are significantly last minute, they will have rush fees applied as well. Names added after the initial lists and quantities are submitted will be charged on a separate invoice.
Statement on Natural Variation of Calligraphy
Due to the handwritten nature of calligraphy, script styles and formats may not be 100% identical to pictures shown on the Site or on social media. This includes variations in color, size, slant, spacing, flourishes and other attributes. Clients will receive work that is as close to the advertised overall piece, format, or script style as possible.